Refund Policy

Returns and Refunds. Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 60 days of delivery and provided such products are returned in their original condition.

To return products, you must call 1-833-563-0101 or email our Returns Department at info@meindlUSA.com to obtain a return label before shipping your product.


Refunds are processed within approximately 7 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

LIMITED WARRANTY.  THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
 
WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCTS PURCHASED FROM THE SITE WILL BE [FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP/[DESCRIPTION OF ANY OTHER WARRANTY TERMS]].
 
WE ALSO WARRANT THAT DURING THE WARRANTY PERIOD THE SERVICES PURCHASED FROM THE SITE WILL BE PERFORMED IN A [WORKMANLIKE/PROFESSIONAL] MANNER AND IN ACCORDANCE WITH GENERALLY RECOGNIZED INDUSTRY STANDARDS FOR SIMILAR SERVICES.
 
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY.
 
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
 
OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. OUR RESPONSIBILITY FOR DEFECTIVE SERVICES IS LIMITED TO REPAIR, RE-PERFORMANCE OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. [NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR [SUPPLIERS,] AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.]
 
    (a)  Who May Use This Warranty ?
 
    This limited warranty extends only to the original purchaser of products and services from the Site. It does not extend to any subsequent or other owner or transferee of the product or any transferee or other beneficiary of the service.‌

    (b)  What Does This Warranty Cover ?
 
    This limited warranty covers during the Warranty Period (as defined below) defects in materials and workmanship in products and services purchased from the Site.
 
    (c)  What Does This Warranty Not Cover ?
 
    This limited warranty does not cover any damages due to:
 
(i)  transportation;
(ii)  storage;
(iii)  improper use;
(iv)  failure to follow the product instructions or to perform any preventive maintenance;
(v)  modifications;
(vi)  combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by Flinthills Footwear LLC;
(vii)  unauthorized repair;
(viii)  normal wear and tear; or
(ix)  external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
 
    (d)  What is the Period of Coverage. ?
 
    This limited warranty [starts on the date of your purchase and] lasts for [one year/TIME PERIOD] the “Warranty Period”. The Warranty Period is not extended if we repair or replace a warranted product or re-perform a warranted service. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
 
    (e)  What Are Your Remedies Under This Warranty. ?
 

    With respect to any defective products during the Warranty Period, we will, in our sole discretion[, either: (i)] repair or replace such products (or the defective part) free of charge [or (ii) refund the purchase price of such products]. We will also pay for shipping and handling fees to return the repaired or replacement product to you [if we elect to repair or replace the defective products].
 
    With respect to any defective services during the Warranty Period, we will, in our sole discretion[, either: (i)] repair or re-perform the defective services free of charge [or (ii) refund the purchase price of such services].
 
    (f)  How Do You Obtain Warranty Service. ?
 
    To obtain warranty service, you must call 1-833-563-0101 or email our Customer Service Department at info@MeindlUSA.com during the Warranty Period to obtain an RMA number. No warranty service will be provided without an RMA number/Once the boot is returned to our office, we will review the boot to determine if the boot is defective due to workmanship or defective materials. If it is determined the footwear has failed due to workmanship or material failure we will either repair or replace you footwear. If the footwear is to be repaired, it will be done by our professional cobbler. once the boots are repaired by our cobbler, the boots will be returned directly to the address you provide. The process of warranty repair can take up to 6 weeks.
 
Limitation of Liability.  THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT OR SERVICE THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY [LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY] CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

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