Meindl USA Return/Exchange Policy

Support

Meindl's Comfort Promise

When you choose Meindl you are not just buying a pair of boots — you are investing in a promise of comfort and quality. With over 300 years of dedication to excellence, we have earned the reputation for delivering comfortable footwear that performs with every step.

Experience the unmatched comfort, quality, and perfect fit that Meindl is known for. Order today risk free with free & easy returns. If the boots do not meet your expectations, simply send them back — no questions asked. Just Try Them On!

Return Policy

Meindl USA offers a 60-day return policy with free return shipping (in the lower 48 states), one time per order. Boots must be returned in original condition. Additional exclusions may apply. If you need to exchange for another pair or size, we will cover the shipping to have the replacement boots shipped to you.

Please note: if you would like to exchange for a different boot, the original boot will need to be entered as a refund and the new boot will need to be ordered separately.

Please make sure the boots being returned meet all of the following requirements:

  • Returned in the original Meindl box, not damaged
  • Tags are attached to the boots
  • Boots are clean, in a condition that can be resold as new — unused and not showing signs of being worn outside
  • Special order items excluded

Sizing Questions Before You Return?

If you're unsure about size or style, please review our Finding Your Perfect Fit or Choosing Your Meindl Boot guides, or call/email one of our boot experts.

How to Start a Return or Exchange

  1. Visit Meindl USA's Return/Exchange portal using the button below.
  2. Enter your original order number along with your zip code, phone number, or email.
  3. Click the product(s) you plan to return and select Exchange or Refund, noting the reason for the return.
  4. Select your shipping method — use our prepaid return label (emailed to the address on file) or ship with your own carrier.
  5. Place the shipping label on the original shipping box, not on the Meindl boot box.
  6. Questions? Email us at info@meindlusa.com.

Submit Return / Exchange Request

Return & Exchange Process

Once your return arrives at our warehouse, your boots will be inspected within 5 business days and determined if they meet the standards per our Return Policy.

  • Refund Request: Upon approval, a full refund will be issued to the original form of payment, less original shipping costs, within 2 business days of warehouse review.
  • Exchange Request: A new order will be created for the requested size and shipped to you. Exchanges for sizes no longer in stock will be placed on backorder. Exchanges for discontinued styles will be issued a refund.
  • Boots That Fail Return Requirements: Boots showing signs of light use (tags removed, dirty, or worn outside) will be charged a restocking fee or returned to the customer. Boots with significant signs of use are not eligible for return.