Frequently Asked Questions

Top Questions

What size of men's boots/shoes should I order?

For help finding the perfect fit for each style, please reference the sizing guide on each product page. We typically recommend ordering a half size smaller than you normally wear in sneakers. If you have worn Meindl previously, order the same U.S. size you have worn in the past. (We recommend sizing down because our styles run large.) All our sizing online is ordered based off U.S. sizing. If you are still unsure, review our Meindl Sizing page for more details or send us an email with your questions and we will help you choose your perfect fit.

What size of women's boots/shoes should I order?

For help finding the perfect fit for each style, please reference the sizing guide on each product page. We typically recommend ordering a half size smaller than you normally wear in sneakers. If you have worn Meindl previously, order the same U.S. size you have worn in the past. (We recommend sizing down because our styles run large.) All our sizing online is ordered based off U.S. sizing. If you are still unsure, review our Meindl Sizing page for more details or send us an email with your questions and we will help you choose your perfect fit.

Where are you located? / Do you have any stores?

We are proud to be based in Sidney, Nebraska. We would love to have you visit our retail location. If you're passing through or nearby, give us a call (833-563-0101) and we will set up an appointment for a personal shopping experience. Currently, we do not have any other retail locations. We operate only through our popular website and our office/retail location in Sidney. 

Do you offer a warranty?

Meindl USA stands behind all our products and we offer a limited 12-month warranty from date of purchase. Any damages caused by improper care or natural wear and tear are not covered. This includes, but is not limited to, abuse, improper care, alterations, accidents, negligence, modifications, or if used in a manner for which they are not intended. To see the full warranty description, please click on this link Meindl Warranty Policy.

The product I want is sold out. What should I do? When do you restock?

We regularly restock our products on a rolling basis. We will notify you when the size and style you want is in stock if you join our wait list for that product. By doing so, you will receive an email as soon as we receive them in stock.

About Meindl USA

Where are your boots made?

All our products are handcrafted by skilled artisans at world-class manufacturing facilities. Primarily our products are made in Germany, however we do have a few styles that are manufactured elsewhere. For specific style questions this is noted on each individual product page.

Do you run any sales?

We do not put our products on sale. We have built our reputation for honest pricing, which is why we don't offer seasonal sales. Meindl takes pride in selling our products to our customers (who we treat like family and friends) at a great value year-round.

Do you offer any discounts?

As a veteran-owned business we take pride in offering active military, military veterans, law-enforcement and certain other professionals, outfitters and guides at a discount. Send a verification email to info@meindlusa.com and we can help get set up today.

Do you sell gift cards?

Yes! You can pick up an electronic gift card here, Meindl USA Gift Card.

Sizing and Fitting

How does Comfort Fit last fit vs. Meindl Standard last fit?

Comfort Fit Technology is designed to keep feet comfortable under all conditions. Crafted around an anatomically designed last. Comfort Fit creates more room in the toe box and more width at the ball of your feet to keep your big toes straight at all times. This also makes for a wider, more stable platform for walking on uneven or difficult terrain. The shape of the last ensures a snug fit at the heel that keeps feet securely in place. The boot's well-defined contour also aids in the stepping process, helping propel your feet (and you) forward when walking.

Meindl Standard Fit (Used for our Vakuum Hunter boots) are designed with a more narrow fit compared to our Comfort Fit technology boots. Constructed with our proprietary memory foam system (MFS), these boots conform snuggly to the shape of any foot, surrounding the foot in foam, and achieving optimal comfort and fit distribution across the entire foot surface.

How do I properly measure my foot?

Meindl boots and shoes are built on European lasts/forms, which are slightly more generous in length and width than most typical footwear designed and built in the U.S. When possible, we recommend having your feet measured with a brannock device while wearing the type/weight of socks you will most often wear with your Meindl boots. This will provide a true size for fitting your Meindl footwear and you will be able to order accordingly. Visit our Meindl Sizing page for more information.

How do I determine my boots fit?

First, wear the socks and insoles you plan to wear on the trail and lace up your boots snuggly, but not uncomfortably tight. Check to make sure the tongue and gussets are straight and snug against your feet, then walk around indoors for awhile. When walking indoors, make sure there is no pinching, binding, your heel stays put, and your toes are not hitting the front of the boot. If you have concerns about the fit of your boots, pelase email or call us and we will help determine if the fit is right for you.

How do you recommend I break in my boots?

Once you have determined the boots fit correctly (See the above FAQ, How do I determine if my boots fit?), and you have decided you are going to keep the boots, start walking in them for more extended periods, perhaps around the block or on a light trail hike. The final break-in state is to slip on a light daypack and hit the trail. Gradually increase both the weight and mileage during your next few trips as your boots continue to break in and mold to your feet for a comfortable custom-like fit.

What is the stiffness of my boots?

Every Meindl boot is constructed with a specific use such as walking, hiking, hunting/trekking, mountaineering, etc. Meindl was the first manufacturer to develop Flex-Use ratings for our boots, this is the best way to determine what style is going to be best for you and your chosen activity. Not only do we categorize our boots on their flex ratings but we also classify all our boots regarding their specific use. To learn more, see our Flex-Use Rating page to help you determine the best boot for your adventure!

What boots should I buy?

If you have a trip planned (or want to discuss general use) and you're unsure what boots to get, visit our Choosing Your Meindl Boot as well as our Flex-Use Rating page for more information. If you still have questions give us a call (1-833-563-0101), we have years of experience with field use in our boots and can make sure to get you in the right boot for your next adventure.

What socks should I wear?

Whether you are walking, hiking or undertaking strenuous climbing on or off trail, we typically recommend socks made of a Merino wool blend. The benefits from Merino wool are unmatched. Durable yet soft (not itchy like traditional wool), it has temperature-regulating and insulating properties ideal for keeping you comfortable in a wide range of temperatures and weather conditions. It's also very breathable and wicks perspiration and moisture away from your skin. This properly makes it naturally antimicrobial and helps limit odor, a plus in the backcountry. Well, that's a plus anywhere.

Boot Care and Maintenance

How do I maintain my boots?

Prep your boots by removing the laces and insoles so you can easily reach concealed areas. Wash off any large debris, soft bristled brush to clean the remainder of the boot. Once the exterior is clean, clean the interior by wiping with a clean, damp cloth. Cleaning the interior is important and it does not damage the liner - and it will help with hygiene. Once the boots are clean, they should be allowed to dry in indirect heat. DO NOT dry them in direct sunlight, next to a campfire or use an electrical heater. Leather is a natural product that can be impacted by direct heat and can be easily damaged if not dried properly. To dry the wet interior, stuff the interior of the boots with dry newspaper which will absorb moisture. Be sure to remove the newspaper after a few hours. For more information visit our page How To Maintain Your Meindl Boots.

How do I treat my boots to assure durability and performance?

To treat your boots you should start by thoroughly cleaning them. (See the FAQ How do I clean my boots?). Once you have correctly and completely cleaned your boots, you can begin waterproofing and conditioning them.

Waterproofing - It is always best to waterproof your boots when they are not quite dry as the pores on the leather are more open, making the process more effective. Waterproofing takes around 24 hours to become fully effective. You will still want to make sure you wax your boots AFTER the waterproofing process is complete. For waterproofing, we recommend using Meindl Wet Proof.

Conditioning - The leather on your boots will last longer and perform better with a regular application of leather wax. We recommend using Meindl Sport Wax. Apply the wax with a clean sponge or cloth, making sure to thoroughly wax the tongue as well. Do not warm the wax, this can cause the wax to penetrate too deeply and thus impair the breathability of your boots and the natural comfort of the leather. DO NOT apply oils or grease to your boots as this can result in them losing strength and stability. Hooks and eyelets deserve special attention and application of our Sport Wax will help protect against corrosion.

What product do you recommend to treat my boots?

For waterproofing, we recommend using Meindl Wet Proof. For conditioning, we recommend using our Meindl Sport Wax. Absolutely no oils or greases.

How do I properly store my boots?

To properly store your boots, we recommend first making sure the boots are clean and treated correctly before putting them away. Second, make sure you are choosing the right environment. Our boots should be stored in a cool, dark and dry environment. Extreme temperatures and damp locations can ruin the integrity of the boots. We DO NOT recommend long term storage, get out and use the boots during the offseason. Our last piece of advise is to use wooden shoe trees while your boots are in storage. Shoe trees will help maintain the shape of your boots until the next season.

Are your boots/shoes waterproof?

Meindl utilizes the top-of-the-line waterproof, breathable membrane from Gore-Tex. Gore-Tex membranes are very durable and are guaranteed to keep you dry with Gore-Tex guaranteed to keep you dry promise.

Are your boots resoleable?

The majority of Meindl USA line of footwear can be recrafted. If you have questions regarding your specific boots, please send an email to info@meindlusa.com along with a picture of your boots to confirm suitability for recrafting.

Do you have repair service?

If you are in need of repairs give us a call (1-833-563-0101) or email info@meindlusa.com with the problem along with pictures of the boots.

Exchanges and Returns

How do I exchange/return my boots/shoes?

We want to make sure you get the right boot and size for you. That's why Meindl USA always covers the return shipping on the first exchange/return in the contigous United States, no matter the issue. Just please make sure your boots meet these requirements when returning:

- Your items are unworn, undamaged, in original condition, tags attached and in their original packaging.

- Your return request is submitted within 60 days of receiving your original order.

Please view our full return policy here (Meindl USA Refund Policy).

Click here to start an exchange or a return (Meindl USA Returns).

When can I expect my refund?

Once our warehouse has received your return, please allow 5-7 days for a refund or store credit to be issued. If you have questions about your return, send us an email at info@meindlusa.com or give us a call at 1-833-563-0101.

Shipping/Order Details

I haven't received order or shipping confirmation. What should I do?

If you haven't received an email confirmation yet, there are a few things you can do:

1. Check your spam folder. Some email providers might mark our emails as spam.

2. If you're using Gmail, check your promotions inbox by clicking the "Promotions" tab at the top of the page.

If neither of those work, send us an email. We will update you on your order status and ensure confirmation is delivered.

How do I track my order?

Once your order ships, you'll receive a shipping confirmation email and tracking number. If it has been more than two business days since you placed your order and you have not received a tracking number, send us an email and we will gladly assist you!

Do you ship internationally?

Currently the only international shipping destination we have is Canada. (Shipping Policy)

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