Warranty Submission
If you believe you have a defective boot, please read through Meindl USA's full Warranty Policy before submitting a claim. Then use the button below to open a pre-filled email with all required fields. Our team will review your claim and respond within 3 business days.
Please Note Before Submitting
- Meindl USA will not accept dirty boots for warranty repair. If your boots arrive uncleaned, they will be returned at the customer's expense. No warranty repair will begin until boots are returned clean, including both uppers and soles.
- Meindl USA is not responsible for shipping costs to send boots to us. However, we will cover return shipping once a claim is approved.
- Once received, we will examine your boots and respond. If approved, please allow up to 4 weeks for warranty work to be completed.
- If boots are deemed ineligible for warranty, they will be returned to the customer at Meindl USA's expense. See the full Warranty Policy for details.
Required Information
Your email must include all of the following:
- First Name
- Last Name
- Phone Number
- Original Order Number
- Original Order Date
- Description of the defect
Please also attach the following photos:
- Sizing tag inside the boot
- Sole (bottom) of each boot
- Side profile of each boot
- Close-up of the defective area